Frequently Asked Questions – Office Policies

How early should I arrive?

Please arrive 30 minutes prior to your MRI appointment to allow time to complete the necessary paperwork. Save time: download and complete forms prior to your visit.

When will my doctor get the results of my MRI?

Results can be expected within 24 to 48 hours. STAT results can be requested by your doctor, and are available within 2-4 hours.

What if I need to cancel or reschedule my appointment?

Your early cancellation or reschedule will allow us to re-allocate your time to another patient. Therefore, to cancel or reschedule an MRI appointment we require that you call at least 24 hours in advance of your scheduled appointment time. Please review our Appointment policies.

Is there a penalty for last-minute cancellations?

Late cancellations will be considered a “no-show.” A “no-show” is someone who misses an appointment without cancelling at least 24 hours in advance. A $150.00 charge will be billed to the patient for no-show appointments.

Two or more MRI late cancellations or “no-shows” will result in the inability to schedule for several weeks. Please review our Appointment policies.

Does an MRI procedure need to be authorized?

Many insurance companies list special instructions on the card regarding pre-certification or prior authorization for services. These instructions may require you to contact your company before your procedure (even for an emergency procedure).

If your insurance company requires a pre-authorization for your procedure, we  will work with your referring physician to obtain the authorization. However, you as the patient should always ensure that the authorization, if required, is obtained. This will ensure the claim will be paid in a correct and timely manner.

Check your card. If it shows you must call your insurance company for authorization, please make sure that you or a member of your family phones the company without delay. Usually, you must do so within 24 hours. Please review our Billing and Insurance policies.

I don’t have insurance or my insurance does not cover my MRI procedure, what are my options?

We do have cash pay options for patients whose insurance does not cover their procedure. Please review our Billing and Insurance policies.